Refund policy

If you are not satisfied with your purchase, please email us within 15 days of receipt. We will not be able to accept return requests if 15 days have passed after the delivery of your order. On all returns (except defective items and wrong items), s€7 will be charged for each item as management fees, which will be deducted from the final refund. Shipping costs are not refundable.

Buyers are responsible for return shipping costs. Shipping costs are not refundable. The shipment will have to be certified and contain a tracking number for its location. We are not responsible for untracked returns.

Email us at devoluciones@fueldongle.es with the details of your order and the intention of return / exchange.

The following must be included in all returned packages:

Request# ___________

Name:

Email:

Reason:


DEFECTIVE MERCHANDISE
All items are inspected before they are shipped. However, if you receive a faulty item, please contact us at info@fueldongle.es within 72 hours of receipt, along with clear pictures and your order number. We will not be able to process defective merchandise after 72 hours. For defective items, you will have the option of receiving a replacement part, a partial refund, or a full refund of the amount you paid, the choice is yours.

MISTAKE DUE TO PURCHASE OF NON-COMPATIBLE ARTICLE
On our main page there is a search engine that redirects to compatible products according to brand, model and year. If you have purchased an incompatible item by mistake and want to process a return, €7 will be charged for each item as management fees, which will be deducted from the final refund. Shipping costs are not refundable.

WRONG ITEM RECEIVED

All items are inspected before they are shipped. However, if you receive an incorrect item, please contact us at info@fueldongle.es within 72 hours of receipt, with clear photographic evidence of the item, package and your order number, and we will send you a new part once we have verified the information. Alternatively, if the item is no longer in stock, you will be given store credit or a full refund of the amount you paid.

MISSING ITEM
If you receive a package and it doesn't include all items, don't panic. Items are sometimes shipped separately due to weight restrictions / coming from a different warehouse. If after a few days/week after receiving the first package you haven't received the missing items, just email us at devoluciones@fueldongle.es with your order number and the items received, and we'll get back to you as soon as they can.

CANCELLATIONS
You can cancel your order within 20 hours of purchase. However, if 20 hours have passed after your order was placed, we cannot cancel your order, but we will always help you in your situation.

If you wish to change your order, please contact us as soon as possible. We will do our best to accommodate any changes if your order has not yet shipped. If your order has been shipped, we will not be able to change it, but we will always welcome a return if you wish.

If the order has been processed, even if it is within the 20-hour window, you will have to wait for the product to return it.

For cancellations and order changes please contact us at devoluciones@fueldongle.es

Thank you.