Return and Cancellation Policy

In FuelDongle SL We strive to offer the highest quality in all our products. However, if you need to make a return or cancel an order, please note the following conditions:

1. Return period

• The buyer has 14 calendar days from receipt of the order for the item to physically arrive at our facilities.

• Returns received outside of this period will not be accepted. even if the request was made within 14 days.

2. Conditions of the article

• The product must be returned in perfect condition, unused, with all its accessories, manuals, and original packaging.

• A piece of paper with the order number must be included in the package to properly identify the return.

• Consumable products (oils, sprays, filters, etc.) cannot be returned if they have been opened or used.

• Returns will not be accepted for personalized, custom-made, or non-returnable items.

• All returns (except for defective or incorrect items) will be discounted €7 per product for management fees.

• Shipping costs are not refundable.

If the returned product shows signs of use, tampering, or does not meet these conditions, the return will be rejected, and the buyer will be responsible for the return shipping costs.

The return should be sent to:
FuelDongle SL
Avd. Lloreda 60 - Nave 14
33211, Gijón, Asturias, Spain

Including a paper with the order number in the package.

3. Defective or damaged products

All items are checked before shipping. If you receive a defective product, please contact us at info@fueldongle.es within the 72 hours after receiptattaching clear photographs of the defect and the order number.

• If applicable, you will receive a replacement part at no additional cost.

• We will not be able to process claims for defects after 72 hours.

4. Wrong item received

If you receive the wrong item, you should contact us at info@fueldongle.es within the 72 hours after receiptproviding photographs of the product, packaging, and order number.

• We will send you the correct part at no additional cost.

• If stock is out, a full refund or store credit will be offered.

5. Mistake due to purchase of an incompatible item

On our website, you have a search engine that filters compatible products by brand, model, and year.

• If you purchase an incompatible item by mistake, you can process the return within the 14 days after receiptprovided that the product arrives within the deadline and meets the conditions of point 2.

• In this case, the shipping costs will be borne by the buyer and the corresponding charge will be applied. €7 per product for management fees.

6. Returns with customs processing

Returns requiring customs processing will not be accepted. This includes shipments from Canary Islands, Ceuta, Melilla or countries outside the European Union.

7. Item lost in the order

Occasionally, items in an order may be shipped separately. If you do not receive all items a few days after receiving the first package, please contact us. info@fueldongle.es Please provide your order number and the products you have received. We will then inform you of the status of the remaining items.

8. Purchases made on other platforms

If the purchase was made on external platforms (Wallapop, eBay, etc.), the return must be processed directly through those platforms, following their own policies.

9. Order cancellations

• You can cancel your order within the 20 hours after purchaseprovided it has not been sent.

• After 8 p.m., the order cannot be cancelled.

• If you wish to change or add products to an order already placed, please contact us as soon as possible. We can only do so if the order has not yet left our warehouse.

• If the order has already been shipped, you'll have to wait to receive it and process it as a return.

• If an order is rejected upon delivery, the new shipping costs incurred will be deducted from the final refund.

For cancellations or modifications, write to: info@fueldongle.es