Shipping Policy

At FuelDongle SL we are committed to processing your order quickly, safely, and efficiently. Below, we detail the shipping methods, times, and conditions:

1. Shipping Methods and Transit Times

• Orders are shipped within 24/48 hours from payment confirmation. This timeframe may vary depending on stock availability or workload at the time.

• Once the order has been shipped, or if it is a made-to-order item (factory ordered), it cannot be canceled.

• Correos Express Shipping 24: to ensure the order can be processed and shipped the same day, it must be placed before 1:00 PM. The usual delivery time is 24 business hours. This timeframe is estimated and not guaranteed, and may be delayed due to reasons beyond FuelDongle's control, such as adverse weather conditions, strikes, high demand periods, logistical issues, or other circumstances related to the shipping company.

• UPS Express Shipping: to ensure the order can be processed and shipped the same day, it must be placed before 1:00 PM. The usual delivery time is 48/72 business hours within Europe. This timeframe is estimated and may vary depending on the destination country, the location and accessibility of the delivery area, as well as weather conditions, strikes, high demand periods, logistical issues, or other circumstances beyond FuelDongle's control.

• In remote or hard-to-reach locations, delivery times may be extended.

• International orders may be subject to customs holds, which can delay delivery. These times are beyond FuelDongle SL's control.

2. Delivery Responsibility

• It is the customer's responsibility to provide a correct and complete delivery address.

• In case of failed deliveries due to incorrect address, absence at the residence, or failure to pick up at the assigned point:

  • The order will be returned to our warehouses.

  • The customer must pay the shipping costs again for a reshipment.

  • If a refund is requested, the amount of the products will be returned, deducting the shipping costs.

3. Shipping Costs

• Shipping costs are automatically calculated during the purchase process and will be shown before completing the order.

• These costs include handling, packaging, and transportation.

• Shipping costs are non-refundable in case of returns.

• Orders outside the European Union: the order may be subject to additional costs (duties, taxes, or customs fees) imposed by the destination country. These amounts are not included in the purchase price or shipping costs, and FuelDongle SL cannot calculate or assume responsibility for them.

4. Order Tracking

• Once shipped, the customer will receive a email with the tracking number and the assigned courier company.

• The shipping status can be checked at any time through the carrier's website.

5. Important Recommendations

• Carefully review the shipping address before confirming the order.

• Always enter the address in Latin (European) characters. Using different alphabets (e.g., Greek, Russian, Arabic) may cause delivery errors.