shipping policy

In FuelDongle SL We are committed to processing your order quickly, securely, and efficiently. Below, we detail the shipping methods, times, and conditions:

1. Shipping methods and transit times

• Orders are shipped within 24/48 hours from confirmation of payment. This period may vary depending on the stock availability wave workload at the moment.

• Once the order has been sent, or if it is an item under order (ordered from the factory), cannot be cancelled.

• 24h Urgent Shipping (Correos Express): To be effective, the order must be placed before 1:00 p.m.The standard delivery time is 24 hours, although this is a guideline and may be affected by external factors (weather, strikes, transport company overload, etc.).

• In remote or difficult-to-access locations, delivery times may be extended.

• The international orders may be subject to customs retentions, which may delay delivery. These times are not subject to FuelDongle SL's control.

2. Responsibility for delivery

• It is the client's responsibility to provide a correct and complete delivery address.

• In case of failed deliveries due to incorrect address, absence from home or failure to collect at the assigned point:

  • The order will be returned to our warehouses.

  • The client must pay the shipping costs again for a forwarding.

  • If you request a refund, the amount of the products will be returned, discounting shipping costs.

3. Shipping costs

• Shipping costs are automatically calculated during the checkout process and will appear before completing the order.

• These expenses include handling, packaging and transportation.

• The Shipping costs are non-refundable in case of return.

• Orders outside the European Union: the order may be subject to Additional costs (tariffs, taxes or customs fees) applied by the destination countryThese amounts are not included in the purchase price or shipping costs, and FuelDongle SL cannot calculate them or assume responsibility for them.

4. Order tracking

• Once sent, the customer will receive a email with the tracking number and the assigned courier company.

• The status of the shipment can be checked at any time through the shipping company's website.

5. Important recommendations

• Please carefully review the shipping address before confirming your order.

• Always enter the address in Latin (European) charactersThe use of different alphabets (e.g. Greek, Russian, Arabic) may cause delivery errors.